Subscription Terms

 

The Private Fire Dept Plan is now FREE to new departments.

Subscription payments and service are provided by and handled through paddle.com

Please review the following information about the auto-renewable nature of the subscription:

  • Payment will be charged to the method selected at time of Sign Up.
  • Subscription automatically renews unless cancelled from the My Subscription page in FireDash.
  • You will receive 2 email notifications prior to billing - first notification: 7 days, second notification: 2 days.
  • Billing for failed payments will be retried 3 times - first attempt: 3 days, second attempt: 5 days, third attempt: 7 days, then subscription will be cancelled if payment is not satisfied.
  • Payment method can be updated any time through the My Subscription page in FireDash.
  • Transaction history and receipts can be viewed from the My Subscription page in FireDash.
  • Subscriptions can be cancelled any time through the My Subscription page in FireDash.
  • If you are not 100% satisfied with your subscription, please contact us at any time for a full refund of your last completed subscription payment.
  • When you are ready to create an account, check out our Plans & Pricing.

 

Need additional help?

If you need additional help before or after purchasing a subscription plan, you may contact us using the contact form.

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