Subscription Terms

Subscription payments and service are provided by and handled through paddle.com

Please review the following information about the auto-renewable nature of the subscription:

  • Payment will be charged to the method selected at time of Sign Up.
  • Subscription automatically renews unless cancelled from the My Subscription page in FireDash.
  • You will receive 2 email notifications prior to billing - first notification: 7 days, second notification: 2 days.
  • Billing for failed payments will be retried 3 times - first attempt: 3 days, second attempt: 5 days, third attempt: 7 days, then subscription will be cancelled if payment is not satisfied.
  • Payment method can be updated any time through the My Subscription page in FireDash.
  • Transaction history and receipts can be viewed from the My Subscription page in FireDash.
  • Subscriptions can be cancelled any time through the My Subscription page in FireDash.
  • If you are not 100% satisfied with your subscription, please contact us at any time for a full refund of your last completed subscription payment.
  • When you are ready to create an account, check out our Plans & Pricing.

 

Need additional help?

If you need additional help before or after purchasing a subscription plan, you may contact us using the contact form.

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